Last updated: July 2026
We collect information you provide directly — including your name, email address, business name, and data you enter while using Pool Cortex AI (customers, routes, invoices, reports, etc.). We also collect usage data such as page views and feature interactions to improve the product.
We use your information to operate and improve the service, send transactional emails (account confirmations, invoices), provide customer support, and communicate product updates. We do not use your data for advertising or sell it to third parties.
Your data is stored securely using Supabase (PostgreSQL) with encryption at rest and in transit. We implement industry-standard security practices and access controls to protect your information.
We share data only with trusted service providers necessary to operate Pool Cortex AI (hosting, authentication, payment processing via Stripe). These providers are contractually bound to protect your data and may not use it for other purposes.
You have the right to access, correct, export, or delete your personal data at any time. To exercise these rights, contact us at support@poolcortex.com. We will respond within 30 days.
We use session cookies strictly to maintain your authenticated session. We do not use third-party tracking or advertising cookies.
We retain your data for as long as your account is active. After account cancellation, your data is retained for 30 days to allow recovery, then permanently deleted.
Pool service businesses that use Pool Cortex AI may send text messages to their customers — for example appointment reminders, service updates, scheduling, and billing notifications — using phone numbers those customers provided and consented to be contacted at. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help.
No mobile information — including phone numbers and text-messaging opt-in or consent data — is sold or shared with third parties or affiliates for their marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third party. Phone numbers are shared only with our messaging provider (Twilio) solely to deliver the messages the recipient has consented to receive.
Questions about this policy? Contact us at support@poolcortex.com.